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Property & Asset Management

Quality Assurance Survey
Mackenzie Management Company

As your property management company, we would like to hear from you! Please take a few minutes of your time, and let us know how we are doing. Any comments, suggestions, or feedback you can give would be greatly appreciated. We strive to meet or exceed your expectations, and your input can help us to achieve our goals! Thank you for your help.

NOTE: Do Not Alter These Fields:
Your Name
Billing Address
Suite #
E-mail
5-Strongly Agree 4-Agree 3-Not Sure 2-Disagree 1-Strongly Disagree
1. Property Manager
5 4 3 2 1  
A. I know who the Property Manager is for my building.
B. I see the Property Manager on a regular basis.
C. If I present a concern to the Property Manager, he/she is helpful and communicative in addressing the concern.
D. I know how to contact the Property Manager.
E. The Property Manager is pleasant and professional.
2. Maintenance Personnel
5 4 3 2 1  
A. The Building Engineer responds in a timely manner when I place a service call.
B. Our Building Engineer is pleasant and professional.
C. Our Building Engineer always communicates when starting and finishing a service call.
D. My Building Engineer's appearance is always neat and professional.
3. Billing Administrator
5 4 3 2 1  
A. My Billing administrator is timely in returning my calls if I have a question about my account.
B. My Billing Administrator has a pleasant demeanor and can always answer my question(s) clearly in a way that I can understand.
4. Customer Service Desk
5 4 3 2 1  
A. My phone calls to the Service Desk are always answered in a timely manner.
B. The maintenance Coordinator is always helpful and professional when taking my call.
C. I feel like my problem matters to the person answering the phone.
Additional Comments

 

 

 
 

MacKenzie Customer Service... MacKenzie is committed to providing superior business environments and first-class customer service to our clients and tenants.

Maintenance & Customer SupportTenant Maintenance & Customer Service


Call 410-321-1277 with maintenance concerns or emergencies 24/7. Our maintenance coordinators will be happy to assist you.

Mary Ziemann
Maintenance Coordinator
410-321-1277

Mike Columbus
Operations manager
410-494-4833
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Contact us at 410.821.8585 or info@mackenziecommercial.com